SUPPLIER GUIDE [ENG], Zarządzanie i Inżynieria Produkcji - studia, Logistyka
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PRODUCTS CORPORATION
Supplier Guide
1/2002 – rev. 1
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PURCHASING
TRICO GLOBAL ORGANIZATION
Trico Products Corporation, Brownsville, Texas
Trico Products Technology Center, Rochester Hills, Michigan
Trico Componentes S.A. de C.V., Matamoros, Mexico
Trico Products Corporation, Buffalo, New York
Trico Limited, Pontypool, Gwent, U.K.
Trico PRY, Springvale, Victoria, Australia
Trico Latinoamericana, S.A. de C.V., Buenos Aires, Argentina
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MISSION STATEMENT
The mission of the Trico Global Purchasing Organization is to provide required
materials and components at the optimum combination of cost, quality, delivery
and service. We will accomplish this by establishing a global procurement team
to gain information about new technologies, materials, services, sources of supply
and changes in market conditions. We will exceed internal and external customer
needs by combining local and global purchasing and building supplier alliances,
where appropriate.
This guide is provided to briefly describe some of the standard expectations of Trico to its
supply base. It is intended to serve as an outline of our requirements for planning and
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implementation and ongoing production of product. Throughout our association, other
requirements may be issued under separate cover. Please use this guide as a resource to better
understand Trico and the vital role you, the supplier, play in our corporation’s future success.
GENERAL REQUIREMENTS
The ISO/TS 16949 System is the standard adopted by Trico. Suppliers are expected to
establish and maintain, or be working toward the standards of the Quality System Requirements
in their fundamental quality systems. It is the responsibility of the supplier to ensure that they
are conforming/working to the latest revision of the Quality System Requirements.
QUALITY EXPECTATIONS
In order for Trico to maintain high customer satisfaction in meeting requirements of just-in-time
delivery and higher product quality standards, it is expected that our suppliers commit to
provide high quality, on-time delivery and a cost-efficient product.
Suppliers to Trico must be in compliance with the Automotive standards as defined by the
Quality Systems Requirements of the automotive industry. This is to ensure that the
documentation, development, and implementation of procedures and processes is done in a
manner that will assure that product quality and/or services meet these standards. The
challenge is to achieve zero defects.
Suppliers must inform Trico in advance of any potential quality or delivery problems on current
product or new product which could affect Trico in meeting our customer’s requirements or
specifications. Suppliers are required to respond to quality concerns or rejections in a manner
which will ensure the continued flow of production product to our customers on schedule.
The suppliers are required to identify the root cause of the problem, institute corrective actions,
and verify the actions taken to prevent recurrence in a timely manner using recognized problem
solving techniques. Documentation must be provided to Trico which addresses these issues
when requested.
All sample submissions must be completed on time with no open issues and with the required
documentation, testing, and material certification to meet the required automotive standards.
Any problems or delays in meeting the sample dates must be reported to Trico as soon as
identified so actions can be taken to remedy the situation.
These are a few of the expectations of quality and does not encompass all issues. Any questions
concerning requirements or standards for quality should be directed to the Quality Manager of
the specific Trico facility involved.
TECHNICAL EXPECTATIONS
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Our goal at Trico is to achieve success through striving for Product Excellence. Product
Excellence is achieved when we have a high level of internal and external integrity in our
products, processes, and services. We expect our suppliers to be an integral part of the process
we use to achieve Product Excellence. Trico’s APQP (Advanced Product Quality Planning)
process is used as a structured method of managing product and process design and
development.
In order to achieve a high level of internal integrity and guarantee that our “parts fit and work
well together,” our suppliers are expected to be involved at the concept phase of each program
through our APQP process. This early involvement in the product development process by
suppliers is critical to our mutual success. Suppliers are “pre-sourced” early to solidify our
relationship. Timely support of product development, on time prototypes, on time part approval
and actively bringing new ideas and concepts to Trico is required to keep existing business and
earn new business opportunities. It is imperative that suppliers optimize design and
manufacturing on a world class level, use environmentally responsible practices, and adopt a
lean manufacturing philosophy.
As the product and required processes move from the concept phase to development and into
production, Trico and the supplier should be refining production and process to provide strong
external integrity to our customers. Our products should provide the customer with an
experience (performance, quality, and cost) that is consistent with their expectations. It is
critical, and the intent of Trico, to have the pre-sourced supplier ultimately be the production
source. The supplier must realize that his level of intensity in the program must be high
throughout the product development process.
As automakers face more and more pressure to reduce costs and new model development time,
Trico is once again in lock-step with their needs. Through the implementation of a unique
design and process automation technology called generative modeling, or “Knowledge-based
engineering” (KBE), Trico is able to capture, retain, apply and enhance its best product
development practices. The end result of the KBE system is a dramatic reduction in
developmental cycle times. With KBE, product development teams can generate multiple
designs in the time it would normally take to generate one. KBE, which can be used 24 hours a
day through computer link-up with all of the company’s worldwide engineering operations,
allows Trico to optimize its designs, reduce complexity, and decrease time-to market while
holding costs in line.
The supplier is expected to provide expertise and experience in the product design and
manufacturing of components, participate fully in simultaneous engineering activities, and work
to prove product and process robustness up to and through production. Suppliers are expected
to attend design reviews, provide CAD support as required, support prototype builds, participate
in internal and customer product development teams, support and promote VA/VE activities,
and provide documentation to fulfill the product development process. Normal advance quality
planning tools such as process flow diagrams, process FMEA’s, gauging plan, and process
control plans must be submitted in the concept phase and finalized before the production phase.
During all program activities, the supplier is expected to submit a bi-weekly open issues
summary chart of all activities to their respective Trico purchasing agent.
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