support, Instrukcje, National INSTRUMENTS, Pdf
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Technical Support
Self-serve
Support
NI-assisted
Support
Support
Technical Support
NI Web Support/
Developer Zone Support
Priority Support
for SSP
Premier
Support
Standard Support
Web Support
To provide you with immediate answers and solutions 24 hours per
day, 365 days per year, we maintain an extensive online technical
support system in English, Japanese, Spanish, and German. NI Web
Support is available at no cost to all registered users and can be found
at
ni.com/support
Product Manuals Library
This searchable database includes brief hardware descriptions,
drawings, installation instructions, and helpful images of jumper
settings, and connector pinouts. The latest editions of all National
Instruments hardware and software manuals in convienent PDF format!
Online Application Development
Resources Include:
Instrument Driver Network
Here you can find hundreds of instrument drivers for control of stand-
alone instruments via GPIB, VXI, or serial. You can also submit a
request for a particular instrument driver, if it does not already appear
in our library. Visit
ni.com/idnet
Example Programs Database
This database provides access to thousands of example programs to
jump-start your application with code you can quickly modify to suit
your needs. You can use these examples to complement the many
example programs that already are shipped with NI products.
Technical Support Resources
Available Include:
KnowledgeBase
Our most comprehensive support resource – a text-searchable
database that contains thousands of frequently asked questions
(FAQs) and solutions to known problems.
Online Developer Tutorials
Hundreds of application notes and step-by-step, illustrated tutorials to hone
your development skills and unlock the full potential of your application!
On a daily basis, we are adding new KnowledgeBase entries,
instrument drivers, example programs, manuals, and other technical
documents to our Electronic Automated Support system. Visit
ni.com/support
for more information.
Troubleshooting Wizards
The wizards are designed to get you up and running by providing
troubleshooting and installation assistance in a step-by-step manner.
Drivers and Updates Library
Here you can find updates and patches to application software and
links to the latest versions of driver software for National Instruments
hardware products.
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National Instruments
Tel: (512) 794-0100 • Fax: (512) 683-9300 • info@ni.com • ni.com
Technical Support
Web-Initiated Support
National Instruments offers Web-initiated support, enabling
faster resolution of support issues. By creating a user profile at
ni.com/profile, and registering your products online, you can
initiate a support request via the Web. The information in your
profile will be used to help our applications engineers better
assist you at problem resolution. This support option is currently
available to National Instruments customers in the Americas as
a part of either Standard or Premier Support.
Standard Support
To handle questions that cannot be answered by an automated
system, National Instruments provides no-cost Standard Support via
Web and the phone for registered users on all products. Standard
Support gives you direct access to our applications engineers who can
help you get up and running with your National Instruments
products. Examples of Standard Support include:
• Guidance installing software and hardware
• Help establishing the basic working functionality of National
Instruments hardware
• Troubleshooting reproducible problems and incompatibilities
For support requests submitted via e-mail, you will typically receive a
response in 24 hours.
Worldwide Support Contact Information
Our customer support commitment is worldwide. As a registered user,
any of the National Instruments offices located around the world can
provide you with product information and technical support. For a
comprehensive listing of branch offices and operating times, please
refer to the back page of this catalog or
ni.com/niglobal
In the Americas, Standard phone support is available in English,
Spanish, French, and Portuguese on weekdays (except holidays) from
7 a.m. to 7 p.m. central time. Premier phone support in the Americas
is available on weekdays from 7 a.m. to 7 p.m. central time in English,
and from 8 a.m. to 5 p.m. central time in Spanish. To determine the
status of your service requests, visit our Website at
ni.com/servicereq
Premier Support
To meet more demanding technical support requirements, National
Instruments offers Premier Support – held to the highest standards in
personal technical support and software maintenance. With a Premier
Support annual contract you receive:
• Support from a senior applications engineers
• Expedited phone and e-mail response time and problem resolution
• All the benefits of the Software Subscription Program (SSP)
membership (see page 884) for one software product
• 10 percent discount on training courses and materials (annual
contracts only)
We also offer incident-based Premier Support contracts, under
which several users can access our Premier Support engineers for a
prescribed number of incidents. For support requests submitted via e-
mail, you will receive a response within four business hours. For
Premier availability outside the Americas, please contact your local
National Instruments office.
Ordering Information
Premier Support
for
1 user for 1 year.......................................930338-01
1 incident in 1year ...................................930341-01
6 incidents in 1 year.................................930341-02
12 incidents in 1 year...............................930341-03
Upgrade from SSP to Premier for 1 user ....930339-01
National Instruments
Tel: (512) 794-0100 • Fax: (512) 683-9300 • info@ni.com • ni.com
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